Our Casina Responsible Gaming

Our Commitment to Player Safety

At Casina Casino, we operate under a licence issued by the Curaçao Gaming Control Board (OGL/2024/129/0131), and we take the obligations that come with that licence extremely seriously. We are committed to maintaining a safe, fair, and transparent gaming environment for all our players across every market we serve — from Europe and Canada to Australia, New Zealand, and beyond.

Our responsible gaming philosophy rests on three fundamental principles:

• Awareness — We ensure you have access to clear, honest information about the risks associated with gambling.
• Control — We provide practical tools that put you in charge of your gaming activity.
• Support — We connect you with professional help if gaming ever stops being fun.

Tools We Provide to Help You Stay in Control

Here at Casina Casino, we've developed a suite of responsible gaming tools that you can access directly through your account. These features are designed to give you maximum control over how, when, and how much you play.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account at any time. Once set, these limits take effect immediately if you're reducing them — increases, however, require a cooling-off period to ensure the decision is considered and deliberate. At Casina Casino, we encourage all players to set a budget before they start playing and stick to it.

Loss Limits

We allow you to cap the amount you can lose over a defined period. This is one of the most effective ways to ensure your gambling spend stays within a budget you're comfortable with. At Casina Casino, we want your experience to remain enjoyable, and loss limits are a powerful tool to make that happen.

Wagering Limits

You can also set limits on the total amount you wager within a specific time frame. This helps you manage your activity levels and prevents excessive play from creeping up unnoticed.

Session Time Limits

Our Casina Casino platform allows you to limit the amount of time you spend playing in a single session. You can set reminders that notify you when you've been playing for a certain amount of time — because it's easy to lose track.

Reality Checks

At Casina Casino, we can display periodic on-screen messages during your gaming sessions showing how long you've been playing and how much you've wagered. These gentle reminders keep you grounded and help you make conscious decisions about continuing or stepping away.

Self-Exclusion

If you feel you need a break from gaming — whether for a short period or indefinitely — our Casina Casino self-exclusion tool allows you to block access to your account. You can choose a temporary exclusion period (ranging from days to months) or request a permanent closure of your account. During self-exclusion, you will not receive any promotional communications from us.

Cool-Off Periods

Sometimes all you need is a short break. At Casina Casino, you can request a cooling-off period during which you will be temporarily unable to access your account. This gives you space to reassess your gaming habits without committing to a full self-exclusion.

Recognising Problem Gambling

We at Casina Casino encourage all players to stay self-aware and honest about their gaming behaviour. Problem gambling can affect anyone, regardless of age, background, or experience level. Below are some warning signs to watch out for:

• You spend more money on gambling than you can afford to lose.
• You find it difficult to stop gambling, even when you want to.
• You chase losses by continuing to play in an attempt to win back money.
• You lie to friends or family about how much you gamble.
• Gambling causes stress, anxiety, or conflict in your personal life.
• You neglect work, relationships, or other responsibilities because of gambling.
• You borrow money or sell possessions to fund your gambling.

If any of these signs feel familiar, please reach out to our support team or contact one of the organisations listed below. At Casina Casino, we will never judge — we simply want to help.

Protecting Minors

At Casina Casino, we have a strict policy of zero tolerance when it comes to underage gambling. Our platform is intended exclusively for players aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). We implement robust age verification procedures during registration, and we may request additional documentation at any point to confirm a player's age and identity.

We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites. Useful tools include:

• NetNanny — net-nanny.com
• CYBERsitter — cybersitter.com
• GamBlock — gamblock.com
• Betfilter — betfilter.com

If you suspect that a minor has accessed your account or is gambling on our platform, please contact us immediately at support@casina1.com.

External Support Organisations

We at Casina Casino want to make sure you always know where to turn for help. Below is a list of independent, professional organisations that offer free, confidential support to people affected by problem gambling: